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Location: Houston, Texas, United States

Tuesday, May 10, 2005

HOW TO LISTEN


CHARACTERISTICS OF GOOD LISTENERS
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* Good strong and steady eye contact.

* Avoids or controls environmental distractions or interruptions.

* Asks questions and/or paraphrases to make certain they are understood.

* Gives intermittent feedback to verify attention is given. Listens for emotions.

* Physical attentiveness (leans forward, nods head, raise eyebrow, etc.).

* Does not interrupt speaker, lets them finish speaking before talking.

* Remains non-judgmental or at least as objective as possible.

* Avoids personal distractions (smoking, flicking pencil, tapping fingers, etc.)

* Empathizes with phrases or feeling.

* Takes notes for later review.

* Is people oriented. Puts needs of others first.


COMMON BARRIERS TO EFFECTIVE LISTENING

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* Subject matter involved.

* Willingness to accept new ideas.

* Status of speaker.

* Cultural differences or accent of speaker.

* Established benefits.

* Different idiom (slang language).

* Anticipation of what is to be said.

* Unfamiliar vocabulary or technical language

* Preferred intake mode (message rephrased or stated formally).

* What the listener is experiencing internally.

* Daydreaming or fantasizing.

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